Crudo

Crudo and self ordering

Founded in 2016, Crudo is a catering company from Emilia Romagna featuring a culinary proposal with oriental, yet highly innovative roots.

Crudo wanted to improve customer experience, optimise order and payment times and integrate the orders with the check-out systems and the kitchen to improve preparation times.

The project / /

Retex created a "Self Ordering" service: the customer can order directly from the table via Web App or Mobile App. This is integrated with the check-out systems to enable him to pay the bill autonomously.

 

Results / /

Crudo reduced order and payment times considerably and created the desired engagement. It improved the flow of operations by using runners and reducing the number of waiters. "Cross-selling", encouraged by promotions on the App, increased the sale of beverages.

Order:

Using a Web App or Mobile App, the customer scans a QR code to access the digital menu and place his order, which is sent immediately to the preparation area.

Payment:

By integrating the App with Oracle Simphony, the customer can ask for the bill and pay without moving.

Gaming:

The customer will find various games available on the App.